§BCS (Bachelors of Computer Science) *Completed* 1998

(University of South Asia, formal name is The National College, Lahore)

Technical Experience:

Temporary Contracts

03/2016 – PresentSr. UC Consultant Kaiser Permanente

(Short Term Contract)(Remote Position)Dallas - TX

Cisco Unified Communications

·   KP (Kaiser Permanente) is upgrading current Cisco voice environment from legacy applications to new versions.

·   Worked as a design, implementation consultant to upgrade from Cisco CUCM 8.5 to 8.6 and then finally into 10.5 on 4 data centers and more than 1000 physical sites and hospitals.

·   Consolidating 50 clusters into 20 new geo redundant clusters to support more redundancy, resiliency, manageability and robust resource allocation.

·   Defined a strategy for Healthcare Critical 3^rd party applications such as Vocera, Emergin, NICE call recording, Nurse Call, Rauland R5, Telstrat, Cisco, Genesys and many others are the most critical applications which are being upgraded side by side with careful design and approach on handling and upgrading such applications without an outage.

·   Collaboration with vendors such as Cisco, Verizon and 3^rd party vendors to implement the change.

·   Designed and staged a Cisco 10.5 Lab to write the low level design (LLD) to support Cisco 10.5 migration.

·   Current infrastructure is being replaced with new Cisco UCS 240, VG350, Cisco 3945, 2951 routers across the datacenters and site offices.

·   Integrated Cisco Session Management Edition 10.5 (SME) and replaced gatekeepers and migrated from H.323 to SIP on 20 initial existing CUCM 8.6 clusters to be support SIP.

·   Defined the strategies with Cisco, Verizon to upgrade the current Cisco CUCM 8.6 environment to Cisco 10.5 which is being deployed by both KP (Kaiser Permanente) and Verizon teams.

·   Worked as a Release specialist (Team Lead) on such changes during the upgrade of Cisco CUCM 8.6 to 10.5 which involves managing Verizon implementation engineers and Project Managers to design and define the methods and provide documentation with strategies to implement the change without any possible outages.

·   Worked with internal KP resources to streamline environmental changes during rack and stack of new Cisco Hardware (Cisco UCS 240, Voice Gateways) etc.

·   Creation of methods of procedures (MOP) under an approved Remedy CRQ (Change Request) along with review and approving of MOPs written by Verizon to implement such changes.

·   Cisco CUCM Cluster capacity includes more than 50 production clusters with more than 1000 site offices.

·   Total number of users is more than 250K utilizing Cisco VoIP services (CUCM, CUC, CER, UCCE, Gateways, Gatekeepers, SME).

01/2016 – 04/2016Sr. UC Consultant AON Hewitt

(Short Term Contract)(Remote Position)            Dallas - TX

Cisco Unified Communications

·   Worked as principal consultant of Verizon Business appointed at Client AON Hewitt.

·   Responsibilities are to create new sites into existing Cisco CUCM 8.6 environment within 2 Data centers and more than 100 Physical sites.

·   Creation of methods and procedures for changes and implementing the changes on approved change windows.

·   Configurations of CUCM dependencies such as Dial Plan, Regions, Device Pools, CMG’s and etc.

·   Cisco environment includes Cisco CUCM, CER, CUC with over 30k users utilizing Cisco VoIP services.

08/2015 – 12/15Sr. UC Consultant Netera Networks

(Short Term Contract)Cisco Gold PartnerDallas - TX

Cisco Unified Communications

·   Managing, Design, deployment and integration of Cisco and Microsoft products.

·   Primary focus on cisco collaboration and Microsoft Skype for Business 2015/Lync.

·   Project management, client interactions, delivery of project tasks by involving all parties.

·   Presales duties include design creation, implementation plan, as built and presentations to the clients.

·   Post sales includes deployment, upgrades, migration from old to new Unified communications platform.

·   Deployment of Microsoft Lync using On-Prem, Hybrid or O365 environments.

·   Microsoft UC solution development using agile methodologies for BT-One voice which includes but is not limited to audio, video, Exchange Online, Collaboration with other application and vendors.

·   Day to day tasks include working with other project managers, Project director (PDD) and technical teams to design the technical project tasks using Project 2013 and executing every task in a timely fashion.

·   Deployment of Cisco CUCM, Cisco Unity Connection, Cisco IM&P, Cisco Jabber, Voice Gateways, Video endpoints, Cisco Expressway C/E, Microsoft Lync 2013 as IM&P client for organization.

·   Design configurations and implementations of VmWare ESXi, Hyper-V, UCS Manager, vSphere, ESXi, Cisco UCS C/B series for virtualized environments.

·   Configurations of Cisco 2911/39XX voice gateways.

·   Audio Codes SBA/SBC appliances (responsibilities are to involve 3^rd party vendors for technical clarifications during design sessions with the client).

·   3^rd Party applications integration with Microsoft and Cisco CUCM using RightFax servers, SynApps Paging, Solarwinds SFTP/TFTP, Audio Codes.

04/2014 – 08/2015Sr. Escalation Engineer Microsoft

Sr. Consultant Unified CommunicationsDallas - TX

Employee of Brillio at Microsoft

Microsoft Unified Communications

·   Design and Engineering of O365 / Lync / S4B server 2015 for premier customers around the globe especially within the North America.

·   Deployment, Integration, Migrations and Configurations of new and existing On-Premises, Hybrid environments with MS-O365 Skype for business.

·   Day to day activities include design, Implement, troubleshooting and Configurations of Skype for business 2015, Lync Server 2013 for both On-Premises and Cloud including O365/LYO/AD/ADFS/Exchange/Exchange Online/UM/UM Online & Hyper-V.

·   Migration from legacy PBX to Lync with complete project development initiative including transition, transformation, migration, test and turn up.

·   Complex issues require research, deep dive into customer’s existing infrastructure with various other Microsoft based applications for the root cause analysis.

·   Device SBA/ SBC, Bluetooth devices, Conferencing, Enterprise voice (EV), Video, Polycom and supported IP physical phones.

·   Engagement with VP, Project director, PM, vendors, BU (Business Units), Stake Holders, Architects and engineering teams.

·   Interactions with vendors to design technical artifacts including Site surveys, LLD / HLD, Project implementations plans.

·   Engagement with the product groups to discuss and debug the issue, escalate any code level issues, bugs to the PG.

06/2013 – 04/2014Technical Project Manager CollaborationCisco, Inc. (Insight Global)                                             

Sr. Consultant Collaboration Virginia

Cisco PDI (Plan Design & Implement)

§ Worked for PDI Helpdesk which is a global support organization at Cisco and addresses the need for proactive support required by Cisco Partners in the complex tasks of Planning, Design and Implementation (PDI) of complex Cisco solutions.

§ Supporting the PPDIOO lifecycle which includes but not limited to the following:-

·   Upgrade and migration planning.

·    Network design reviews.

·   Capacity and scalability advice.

·   Initial setup and troubleshooting.

·   Configuration and feature integration.

§ Technologies are as follows :-

·   All UC Collaboration Applications.

·   Cisco CUCM 7.x, 8.x, 9.x/10.x, CUC 7.x, 8.x, 9.x,

·   Cisco UCS using VMware vCenter, ESXi, VSphere version 4 & 5, vMotion.

·   Cisco CER, CUEAC, CUPS, IM&P.

·   Jabber, MS-Lync, CUCiLync, VDI/VXI.

·   Gateways, MGCP, SIP, SCCP, H.323 Devices & 3rd party applications.

·   Cisco UCS, MCS, IBM, HP servers.

·   Drive to 9 upgrade of all UC products from 5, 6, 7.x to 9.x.

11/2011 – 1/2013State Farm (Tek Systems)                           

Technical Analyst Enterprise (Contract Position)Bloomington, IL

Enterprise Telecommunications

§ State Farm is currently undergoing one of the largest network conversions in the United States from traditional Cisco networking to a complete Cisco Unified Communications solution.

§ Deployment and configuration of Cisco CUCM 8.5 and Unity connections 8.5 based clusters in the test simulation like environments. Implemented Cisco UC on VMware Esxi 4.x.

§ Experience in UCCE Cluster audits. Knowledge of UCCE infrastructure and call flows which includes CUCM, CVP, CTIOS, VXML gateways, ICM, Cisco CUSP SIP based integration for the call flows.

§ Building of unified communications environments for both on and off shore regression testing.

§ Production cluster testing for circuits cuts, Avaya QSIG integration to UC, CUCM, Gateways for test and turn ups.

§ Subject Matter role includes completion of unified communications projects while integrating, leading and assisting other teams including onsite technical staff.

§ Testing and coordination with architecture teams to improve LLD (low level design) and Cluster audits to make sure design compliance.

§ Documentation and writing of knowledge items for the support tiers (Level 1, Level 2 and Level 3).

§ Production cluster testing for circuits cuts, Avaya QSIG integration to UC, CUCM, Gateways.

§ Participation in the enterprise roll out of more than 10,000 locations nationwide with multiple zones and data centers.

§ Supporting multiple Cisco Unified Communication solutions for different architectures which is based on small, medium to complex/large size offices.

§ Configurations of single and multisite architecture with distributed call processing.

§ Call routing using gateways, CUSP and SIP Trunks.

§ Cluster upgrades/builds, routine maintenance and coordinating client requirements and implementation.

§ Testing and coordination with technical management office to improve LLD (low level design) and NIP (network implementation plan). Cluster audit to make sure design compliance.

§ Designed, architected and implemented a PSTN Q.931 based simulation to simulate calls between clusters using CUSP and SIP which reduces the amount of PRI's and cost during testing.

§ Hardware build for infrastructure includes Cisco voice gateways/routers (2911, 3945 & 3945e), VG-224.

§ Circuit and Flash cuts and circuit testing including T1/PRI/DS3.

§ Cluster audits (UCCE, CVP and ICM) for LLD compliance, doesn't include deployment.

§ Coordinator/ Lead on high level unified communications projects.

2/2011 –11/2011Verizon Business VZB             

Network Specialist Operations/VoIP IE (Contract Position)Ashburn - VA

§ Working on Verizon's VoIP/PIP/HIPC model for Citi Financial.

§ Deploying, over 1500 client sites/branches nationwide with approximately 10,000 users.

§ Design, Configuration, Support and Analysis based on Verizon's HIPC VoIP Model.

§ Session Border controllers, BraodSoft Routers, Switches, CUCM, Adtran.

§ VMware, Visio, x-lite, Astra VoIP Phones, SIP, MPLS, PIP, PSTN.

§ Project Management, point of contact for any VoIP related escalations.

§ Providing remote assistance to Citi Financial IT/VoIP and Verizon field engineers.

§ Verification of network designs, meetings, conferences, issues/resolutions.

§ Performing daily tasks which includes, support for VoIP model, configuration of devices, MACD.

§ Feature enhancements/configurations, subscriber data, reporting, user configurations, server configurations.

08/2009 – 11/2009 ATCC                            

Sr. Network Engineer (Contract Position)Manassas - VA

§Responsible of managing the company’s IT infrastructure. Engineering, Budgeting, Meetings, Evaluations, Analysis.

·   Partial configuration of Windows 2008 servers, AD, Exchange 2007 and BES.

§Installation and Migration of new Cisco / Force10Networks C300. Microsoft Exchange 2003/2007 server administration.

§ Advanced Group Policy design and administration for Enterprises with 20+ OUs. Hyper-V and VMware.

§ Microsoft System Center Configuration Manager 2007 lab and production.

§ Installed MM and SM Fiber channels and replace the copper connection between the core and the rest of the network.

§ Managing F5 firewall, writing policies and adding interfaces needs to be monitored.

§ Removal of Unauthorized / infected clients on the network. SSL VPN configurations per corporate policies, DMZ, Group Policies. Distribution of F5 client certifications to qualified mobile devices, Virus scans through Trend Micro.

§Configuration, management of Solarwinds server. Configuration of Cisco ASDM 8.x Cisco ASA.

§Configuration and management of Cisco IPS/IDM. Configuration and management of Websense web security v 7.1 for authorized/unauthorized access. Installation and deployment of applications using Microsoft SCCM.

12/2008 – 07/2009Netstar-1              

Sr. System Engineer (Contract Position)Rockville - MD

§Upgrade and managed the UC cluster by moving the existing Publisher & Subscriber from HP DL380 server to Cisco MCS 7800.

§Using VMware for server and application management.

§Implementation of 802.1Q, COS, Cisco UCCM/Unity, SRST, MPLS, Server 2003, Exchange 2003

§Installed and configured the new Cisco Unity 5.1 application on the Cisco MCS 7800 server.

§System Backups using Semantic Backup Exec, server and security audits, replication, disaster recovery

§Integrated new servers, including virtualization, application, database, e-mail, print, and backup servers and their associated software into enterprise systems.

02/2008 – 12/2008COGNIZANT Technology Solutions      

Sr. System Analyst (Permanent Position)Boston - MA

§ Part of Cisco ROS, Implementation of Cisco OSS, Implementing UCCM, CCME, CUE, CCM, Unity, Cisco AVVID applications. Responsible of managing, designing, implementing Cisco IPT [VoIP] infrastructure at our clients.

§ Exchange servers, Front-end/back-end server design and implementation. Integration with AD, Citrix.

§ Remote server and application management using VMware, Software Patches and Updates.

§ Providing training which includes change management, UCCM, CME, CUE, CCM, MAC updates and procedures.

§ Planning & implementing a professional high-tech Tier 2 & Tier 3 training to more than 100 engineers.

§ Technology products including Video MCU's, Servers, Gateways, Gatekeepers, Video Conferencing End-points, voice/VoIP products, LAN/WAN configurations such as Routers/Switches and Unified Communications Solutions. (Microsoft, IBM, Cisco).

§ Classroom & WebEx Training includes a maximum of 15 individuals at one time/ session.

01/2005 – 01/2007SIEMENS